Terms

 

USER TERMS & CONDITIONS
Last updated: October 2025
1. INTRODUCTION

Please read these user terms and conditions (“Terms”) carefully before using our products or services. These are the Terms on which we supply the App and Platform (as defined below) to You (“You” or “Your”) and by using our App or Platform, You confirm that You accept these Terms and that You agree to comply with them. If You do not agree to these Terms, You must not use our App or Platform.
ARBITRATION NOTICE: YOU AGREE THAT CERTAIN DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS FURTHER STATED BELOW, TO THE FULLEST EXTENT PERMITTED BY THE LAW. WE EXPLAIN SOME EXCEPTIONS AND HOW YOU CAN OPT OUT OF ARBITRATION BELOW.
2. WHO WE ARE AND HOW TO CONTACT US

The Reebok Fitness App (“App”), reebok.com/pages/fitness-app (“Platform”) and apps associated with the App or Platform are operated by The Original Fit Factory Ltd (“The Original Fit Factory”, “we”, “us” or “our”), acting as a licensee of RILUK IPCO Limited, a member of the Reebok group. We are registered in Scotland with company number SC541304, and have our registered office at Canniesburn Gate, 10 Canniesburn Drive, Bearsden, Scotland, G61 1BF.
To contact us, please email hello@reebokfitness.app or write to us at the following address. Canniesburn Gate, 10 Canniesburn Drive, Bearsden, Scotland, G61 1BF.
If we ever need to contact You, we will do so by telephone or by writing to You, using the telephone contact number, the email address or postal address You provide to us when You register with us or subscribe to our service. “Writing” includes emails.
3. HEALTH & SAFETY WARNING

You acknowledge and agree that physical activity presents a risk of physical injury, especially if You already have injuries or underlying health issues. You should ensure that You adapt any physical activity or changes to Your diet to reflect Your level of personal fitness and to account for any injuries or illnesses that You have.
The content in the App or Platform is not intended to be taken as medical advice, diagnosis or treatment. Before engaging in any physical activity or making any changes to Your diet or lifestyle, You should seek advice from a medical professional. You acknowledge and agree that You are responsible for exercising only within Your own physical limits and in the event You have any concerns regarding Your health, fitness or wellbeing whilst using our App or Platform, You should stop immediately and contact Your medical professional. If You feel pain, discomfort, or dizziness do not continue.
If You currently have any underlying medical conditions, are pregnant, breastfeeding or have recently given birth or had surgery or medical procedures, You should consult appropriate medical experts (e.g. a doctor) before using our App or Platform.
The warm-up is an essential part of any workout in helping to lubricate Your joints and raise Your core body temperature, so reducing Your risk of injury. For these reasons, we strongly recommend You never skip this element of Your session or the cooldown at the end of Your session. For obvious reasons, it’s best not to perform Your workouts directly after eating.
4. ADDITIONAL SAFETY GUIDELINES – EQUIPMENT

Always ensure that You use any recommended gym or other fitness equipment shown in any of the content displayed in the App or on the Platform correctly and in line with manufacturers’ instructions and other safety guidelines. Always check the equipment is in safe usable condition before use.
5. ADDITIONAL SAFETY GUIDELINES – MUMMAHOOD

MummaHood is designed for Users in the early weeks of their postnatal journey. All Users who intend to use MummaHood must ensure that they have consulted a medical professional before starting the programme. All Users using MummaHood acknowledge and agree that they have sought professional medical advice before commencing the programme.
6. PARTICIPATION OF CHILDREN

Content in our App and/or Platform is not designed for (and is not suitable for) viewing or use by anyone under the age of 18, unless specifically stated otherwise by means of an age-appropriate warning. Where specific content is specified for viewing and use by children, it is essential for health and safety purposes that this is closely supervised by a parent or responsible adult at all times.
7. OTHER TERMS THAT MAY APPLY TO YOU

These Terms refer to the following additional terms, which also apply to Your use of our App and Platform:
•Our Privacy Policy sets out how we collect, use and disclose Your personal information;
•Our Cookie Policy sets out information about the cookies on our website;
•If You subscribe to our App or Platform, our’Subscriber Terms & Conditions’ will apply to Your subscription.
•If You purchase the Reebok Smart Ring, our Reebok Smart Ring Supplemental Terms will apply. To the extent that any the Reebok Smart Ring Supplemental Terms conflict with these Terms, the Reebok Smart Ring Supplemental Terms shall govern to the extent of the conflict.
8. WE MAY MAKE CHANGES TO THESE TERMS

We amend these Terms from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. Regularly reviewing this page that You are always aware of the current terms that are applicable to Your use of the App, Platform and/or our services.
9. WE MAY MAKE CHANGES TO OUR APP OR PLATFORM

We may update and change our App and Platform from time to time to reflect changes to our services, Your needs and our business priorities. We will use reasonable endeavors to give You reasonable notice of any material changes to the App that may affect Your use.
10. WE MAY SUSPEND OR WITHDRAW OUR APP OR PLATFORM

We do not guarantee that our App or Platform, or any content on it, will always be available or be uninterrupted. We reserve the right to suspend or withdraw or restrict the availability of all or any part of our App or Platform for business and operational reasons. We will use reasonable endeavors to give You reasonable notice of any suspension or withdrawal.
11. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If You choose, or You are provided with, a user identification code, password or any other piece of information as part of our security procedures, You must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of these Terms.

If You know or suspect that anyone, other than You, knows Your user identification code or password, You must promptly notify us at hello@reebokfitness.app.

12. INTELLECTUAL PROPERTY RIGHTS

We own and/or have appropriate licenses in place for all content available on our App and Platform. All of the trademarks, logos, trade names, rights in domain names, copyrights, moral rights, design rights, database rights, rights in undisclosed or confidential information (such as know-how, trade secrets and other similar intellectual property rights (whether registered or not)) and applications for such rights as may exist anywhere in the world used in the App and/or the Platform are owned by us or our licensors.

We grant You a limited, non-exclusive, non-transferable, non-sub-licensable, revocable license to access and use the content on our App and/or Platform for Your own personal use only. You may not copy, rent, lease, loan, share, translate, sell, edit, transfer/assign, reproduce, republish, upload, re-post, modify, transmit, distribute, create derivative works from or otherwise use our content contained in our App and/or Platform in any way for non-personal, public or commercial use nor allow any third party to do so through You or Your device. Your agreement with us shall automatically terminate if we determine, acting in our sole discretion, that You are in breach of any of these Terms.

13. USE OF THE APP AND THE PLATFORM

By using the App and/or the Platform, You confirm that You will:
•
use the App and/or Platform for its intended use only and at all times in a lawful manner;
•
not use the App and/or Platform for any unlawful purpose, or in any manner inconsistent with these Terms or in any way that breaches any applicable local, national or international law or regulation, or which is fraudulent, or has any unlawful or fraudulent purpose or effect;
•
not infringe any of our intellectual property rights or those of any third party in relation to Your use of the App and/or Platform;
•
not transmit any material that is defamatory, offensive, or otherwise objectionable in relation to Your use of the App and/or Platform;
•
not use any of the services available through the App and/or Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
•
not, in any manner, interfere with, damage or disrupt the App and/or Platform.
14. THIRD-PARTY SITES

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our App and/or Platform contains links to other sites and resources provided by third- parties, these links are provided for Your information only. Such links should not be interpreted as approval by us of those linked websites or information You may obtain from them. We have no control over the contents of those sites or resources.

15. MOBILE SOFTWARE FROM THE APPLE APP STORE

The following terms and conditions apply to You only if You are using the App from the Apple App Store. To the extent the other terms and conditions of these Terms are less restrictive than, or otherwise conflict with, the terms and conditions of this paragraph, the more restrictive or conflicting terms and conditions in this paragraph apply, but solely with respect to Your use of the App from the Apple App Store. You acknowledge and agree that these Terms are solely between You and The Original Fit Factory, not Apple, and that Apple has no responsibility for the App or content thereof. Your use of the App must comply with the App Store’s applicable terms of use. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, You may notify Apple, and Apple will refund the purchase price, if any, for the App to You. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms. You and The Original Fit Factory acknowledge that Apple is not responsible for addressing any claims of Yours or any third party relating to the App or Your possession and/or use of the App, including, but not limited to: (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation. You and The Original Fit Factory acknowledge that, in the event of any third party claim that the App or Your possession and use of that App infringes that third party’s intellectual property rights, The Original Fit Factory, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms. You must comply with applicable third party terms of agreement when using the App. You and The Original Fit Factory acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms as they relate to Your use of the App, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against You as a third party beneficiary thereof.

16. YOUR CONTENT AND ACCOUNT

A. User Generated Content.

The App may allow You and other users of the App and/or Platform to communicate, submit, upload or otherwise make available text, reviews, stories, images, photos, audio, video, media, chats, personally identifiable information (including health, wellness and nutritional data), feedback about our products and services, testimonials, success stories, or other content (“User Generated Content”). User Generated Content that You submit through the App, Platform or any connected service will be stored, maintained, and used by us in accordance with our Privacy Policy. You acknowledge certain types of User Generated Content that You submit, such as chats, photos, reviews, and message board entries, may be accessed and viewed by the public.

You may not submit or upload User Generated Content that is illegal, infringing, false, defamatory, harassing, threatening, bigoted, hateful, violent, vulgar, obscene, pornographic, negative or otherwise offensive or that harms or can reasonably be expected to harm any person or entity, whether or not such material is protected by law, as determined by us acting in our sole and absolute discretion. We have the right, but not the obligation, to monitor, screen, post, remove, modify, store and review User Generated Content or communications You submit, at any time and for any or no reason, including to ensure that the User Generated Content or communication conforms to these Terms, without prior notice to You.

You represent and warrant that Your User Generated Content conforms to these Terms and that You own or have the necessary rights and permissions, without the need for payment to or consent from any other person or entity, to use and exploit, and You fully and unconditionally authorize us to use and exploit, Your User Generated Content in all manners and mediums (including commercial use) desired by us, including as contemplated by these Terms. You agree to indemnify and hold us and our affiliates, parent companies, and subsidiaries, and each of their respective employees, officers, and directors harmless from any demands, loss, liability, claims, or expenses (including reasonable legal fees), made against us by any third party arising out of or in connection with our use and exploitation of Your User Generated Content. You also agree not to enforce any moral rights, ancillary rights, or similar rights in or to the User Generated Content against us or our licensees, distributors, agents, representatives, and other users, and agree to procure the same agreement not to enforce from others who may possess such rights. You waive any right to injunction or other equitable relief in connection with our use or exploitation of User Generated Content.

We will not be responsible or liable to any third party for any User Generated Content. We are not responsible for, and do not endorse or guarantee, the opinions, views, advice, or recommendations posted or sent by other users, or any authors, experts, celebrity trainers or otherwise. User Generated Content shall not state or reflect the attitudes and opinions of us.

B. License to Your User Generated Content.

We do not claim ownership to Your User Generated Content; however, You grant us a perpetual, fully paid-up, non-exclusive, sublicensable, irrevocable and royalty- free worldwide license under all copyrights, trademarks, patents, trade secrets, privacy and publicity rights and other intellectual property rights to use, reproduce, transmit, print, publish, publicly display, exhibit, distribute, redistribute, copy, index, comment on, modify, adapt, translate, create derivative works of, publicly perform, make available and otherwise exploit such User Generated Content, in whole or in part, in any and all media and channels now known or hereafter devised (including in connection with the App and on third- party sites and platforms such as Facebook, Instagram, TikTok, YouTube and X), in any number of copies and without limit as to time, manner and frequency of use, without further notice to You, with or without attribution, and without the requirement of permission from or payment to You or any other person or entity. This includes without limitation our use of Your User Generated Content in connection with any advertising, product packaging, printed publications, presentations, promotional materials, events and associated marketing materials, television and digital commercials, videos, social media websites, applications, or on our websites or in any other commercial manner. We are not, however, obligated to use Your User Generated Content.

C. Public Forums.

The App may include public forums, which include without limitation, discussion forums, message boards, blogs, chat rooms or instant messaging features. You acknowledge and agree these public forums are for public and not private communications. You further acknowledge that any User Generated Content You upload, submit, post, transmit, communicate, share or exchange by means of any public forum may be viewed on the Internet by the general public, and therefore, You have no expectation of privacy with regard to any such submission or posting. You are, and shall remain, solely responsible for the User Generated Content You upload, submit, post, transmit, communicate, share or exchange by means of any public forum and for the consequences of submitting or posting same. You acknowledge and agree that we are not responsible for any content posted on public forums by any third parties, including without limitation any content which You may find illegal, infringing, false, defamatory, harassing, threatening, bigoted, hateful, violent, vulgar, obscene, pornographic, negative, offensive, or harmful.

D. Member Public Profiles.

When You create an account with us You may be asked to provide certain personal information, such as Your name and e-mail address. The name and username provided to us by You may be publicly viewable by others, such as other users. We rely on our members to provide current and accurate information, and we do not, and cannot, investigate information contained in member public profiles. We do not represent, warrant or guarantee the accuracy of public profile information, and hereby disclaims all responsibility or liability for any information provided by members by means of public profiles or otherwise.

You are solely responsible for Your interactions with other members. You acknowledge and agree that we do not (i) screen our members; (ii) inquire into the backgrounds of our members; or (iii) review or verify the statements of our members, including without limitation, information or representations contained in public profiles. We do not warrant, endorse or guarantee the conduct of our members or their compatibility with You, and You agree to exercise all precautions in Your interactions with other members. Like all open forums on the Internet or social media, You should always be careful about what You share in a public forum, and You should never share Your password or any other personal information.

17. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We do not exclude or limit in any way our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of You becoming a subscriber to our App or Platform, which are set out in our Subscriber Terms and Conditions or relating to the supply of any products to You, which will be set out in our Terms and Conditions of Supply and the Reebok Smart Ring Supplemental Terms.

We make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete, or up to date.

If You are a business:

•
We exclude all implied conditions, warranties, representations, or other terms that may apply to our Platform or any content on it.
•
We will not be liable to You for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
o
use of, or inability to use, our App or Platform; or
o
use of or reliance on any content displayed on our App or Platform
•
In particular, we will not be liable for:
o
loss of profits, sales, business, or revenue;
o
business interruption;
o
loss of anticipated savings;
o
loss of business opportunity, goodwill, reputation; or
o
any indirect or consequential loss or damage.
If You are a consumer:

Please note that we only provide our App or Platform for personal use. You agree not to use our App or Platform for any commercial or business purposes, and we have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to You and this is caused by our failure to use reasonable care and skill, we may elect (acting in our sole discretion) to repair the damage in accordance with our Limited Warranty (for the Reebok Smart Ring) or pay You compensation. However, we will not be liable for damage that You could have avoided by following our advice to apply an update offered to You free of charge or for damage that was caused by You failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

18. YOUR PRIVACY – HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use any personal data we collect through Your use of the App and Platform in the ways set out in our Privacy Policy unless You are using a specific service to which a different privacy policy applies, which will be detailed when You access that service.

Please be aware that internet transmissions are never completely private or secure and that any message or information You send may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

19. WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE

By using the App or Platform, You agree to us collecting and using technical information about the devices You use to access those services and related software, hardware, and peripherals to improve our products and to provide the App and Platform.
20. WE MAY COLLECT LOCATION DATA

Certain App or Platform Services will make use of location data sent from Your devices. If You use these App or Platform Services, You consent to us and our affiliates’ and licensees’ transmission, collection, retention, maintenance, processing and use of Your location data and queries to provide and improve location-based products and services. You may stop us collecting such data at any time by turning off the location services settings on Your device.

21. WE ARE NOT RESPONSIBLE FOR VIRUSES

We do not guarantee that our App or Platform will be secure or free from bugs or viruses. You are responsible for configuring Your information technology, computer programs and platform to access our App and/or Platform. You should use Your own virus protection software.

You must not misuse our App or Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our App or Platform, the server on which our App or Platform is stored, or any server, computer or database connected to our App or Platform. You must not attack our App or Platform via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use our App or Platform will cease immediately.

22. BREACH OF THESE TERMS

When we determine, acting in our sole discretion, that a breach of these Terms has occurred, we may take such action as we deem appropriate.
Failure to comply with these Terms may result in our taking all or any of the following actions:
•
immediate, temporary, or permanent withdrawal of your right to use the App and/or Platform;
•
issue of a warning to you;
•
take legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; or
•
disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of these Terms. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

23. APPLICABLE LAWS

Please note that these Terms, their subject matter, and their formation, are governed by the laws of the state of Nevada.

24. ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

Informal Process First. You and The Original Fit Factory agree that in the event of any dispute, either party will first contact the other party and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation, any court action, after first allowing the receiving party 30 days in which to respond. You and The Original Fit Factory agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.

Arbitration Agreement and Class Action Waiver. After the informal dispute resolution process, any remaining dispute, controversy, or claim (collectively, “Claim”) relating in any way to our services and/or products, including the Platform and/or App and the Reebok Smart Ring and any use or access or lack of access thereto, will be resolved by arbitration, including threshold questions of arbitrability of the Claim. We both agree that any Claim will be settled by final and binding arbitration, using the English language, administered by JAMS under its Comprehensive Arbitration Rules and Procedures (the “JAMS Rules”) then in effect (those rules are deemed to be incorporated by reference into this section, and as of the date of these Terms). Because Your contract with us, these Terms, and this Arbitration Agreement concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit. Arbitration will be handled by a sole arbitrator in accordance with the JAMS Rules. Judgment on the arbitration award may be entered in any court that has jurisdiction. Any arbitration under these Terms will take place on an individual basis — class arbitrations and class actions are not permitted. You understand that by agreeing to these Terms, You and The Original Fit Factory each waiving the right to trial by jury or to participate in a class action or class arbitration.

Exceptions. Notwithstanding the foregoing, we both agree that the following types of disputes will be resolved in a court of proper jurisdiction:

(a) disputes or claims within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual dispute and not as a class, representative, or consolidated action or proceeding;

(b) disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief); or

(c) intellectual property disputes.

Costs of Arbitration. Payment of all filing, administration, and arbitrator costs and expenses will be governed by the JAMS Rules, except that if You demonstrate that any such costs and expenses owed by You under those rules would be prohibitively more expensive than a court proceeding, The Original Fit Factory will pay the amount of any such costs and expenses that the arbitrator determines are necessary to prevent the arbitration from being prohibitively more expensive than a court proceeding (subject to possible reimbursement as set forth below). Fees and costs may be awarded as provided pursuant to applicable law. If the arbitrator finds that either the substance of Your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the JAMS rules. In that case, You agree to reimburse The Original Fit Factory for all monies previously disbursed by it that are otherwise Your obligation to pay under the applicable rules. If You prevail in the arbitration and are awarded an amount that is less than the last written settlement amount offered by The Original Fit Factory before the arbitrator was appointed, The Original Fit Factory will pay You the amount it offered in settlement. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

Opt-Out. You have the right to opt-out and not be bound by the arbitration provisions set forth in these Terms by sending written notice of Your decision to opt-out to hello@reebokfitness.app or to the mailing address listed in the “Who We Are and How to Contact Us” section of these Terms. The notice must be sent to The Original Fit Factory within 30 days of Your first registering to use the Platform and/or App or agreeing to these Terms; otherwise You shall be bound to arbitrate disputes on a non-class basis in accordance with these Terms. If You opt out of only the arbitration provisions, and not also the class action waiver, the class action waiver still applies. You may not opt out of only the class action waiver and not also the arbitration provisions. If You opt-out of these arbitration provisions, The Original Fit Factory also will not be bound by them.

WAIVER OF RIGHT TO BRING CLASS ACTION AND REPRESENTATIVE CLAIMS.

To the fullest extent permitted by applicable law, You and The Original Fit Factory each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTY’S INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (“CLASS ACTION”). You and The Original Fit Factory AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. You and The Original Fit Factory EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE THE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. Further, You and The Original Fit Factory agree that the ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS FOR MORE THAN ONE PERSON’S CLAIMS, AND IT MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law and consistent with the Exceptions clause above.

IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES’ AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. If a court decides that the limitations of this paragraph are deemed invalid or unenforceable, any putative class, private attorney general, or consolidated or representative action must be brought in a court of proper jurisdiction and not in arbitration.

SUBSCRIBER TERMS & CONDITIONS
Last updated: October 2025
1. INTRODUCTION

By purchasing a membership with us, You (a “Subscriber”) agree to the following Subscriber Terms and Conditions (“Subscriber Terms”), which supplement and form part of our User Terms and Conditions. Capitalized terms not defined here have the meaning given to them in our User Terms and Conditions. These Subscriber Terms and the User Terms and Conditions are together the Terms (along with any of our other terms and conditions).

Please read these Terms carefully before using our services. These are the Terms governing Your use of our subscription service to access our App and/or Platform (or any other related program) (“Membership”). If You do not agree to these Terms, You must not use our App or Platform.

2. SUBSCRIBERS

Are You a business customer or a consumer? In some areas You will have different rights under these Subscriber Terms depending on whether You are a business or consumer. You are a consumer if:

•
You are an individual; or
•
You are subscribing for our services wholly or mainly for Your personal use (not for use in connection with Your business, trade, or profession).
Business customers. If You are a business customer this is forms part of our agreement with You. If You are a business customer these Terms (together with our User Terms and Conditions and our other online terms referred to in those Terms) supplement the agreement between us in relation to Your subscription and use of our services. You acknowledge that You have not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of us which is not set out in our Terms and that You shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in our Terms.

New customers. We may offer trial memberships to new customers to allow them to view content on the App and/or Platform before making a commitment to subscribe for a membership with us (“Trial Membership(s)”). All Trial Memberships shall automatically convert to a Membership once the Trial Membership period has come to an end unless cancelled by the Subscriber before that date. By signing up to a Trial Membership, You acknowledge that this service automatically converts to a fee-paying Membership. If You do not wish for Your Trial Membership to convert to a Membership, You must cancel the Trial Membership via Your app store at least 5 business days to the subscription renewal date stated on Your app store. If You have any questions in relation to this or need help cancelling Your Trial Membership, please contact us at hello@reebokfitness.app.

3. WHO WE ARE AND HOW TO CONTACT US

The Reebok Fitness App (“App”), reebok.com/fitness (“Platform”) and apps associated with the App or Platform are operated by The Original Fit Factory Ltd (“The Original Fit Factory”, “we”, “us” or “our”). We are registered in Scotland with company number SC541304, and have our registered office at Canniesburn Gate, 10 Canniesburn Drive, Bearsden, Scotland, G61 1BF.

To contact us, please email hello@reebokfitness.app

If we ever need to contact You, we will do so by telephone or by writing to You, using the telephone contact number, the email address or postal address You provide to us when You register with us or subscribe to our service. “Writing” includes emails.

4. OUR CONTRACT WITH YOU

When a contract is made. Once You complete Your subscription application with us on the App and/or Platform, a Membership, being a legally binding subscription contract will come into existence between You and us and You will be considered a Subscriber.

Adult subscribers only. You must be 18 years of age to become a Subscriber. Children are not permitted to use our App, Platform or services.

If we cannot process Your Membership. If we are unable to process Your Membership, we will inform You of this in writing (usually via email). This might be because Your stated payment method is not valid.

Your subscription number. We will assign You a subscription number and tell You what it is at the point in time we confirm Your subscription is successful. When contacting us for any reason, please quote Your individual unique subscription number.

How long Your subscription continues. We offer Memberships on a monthly and annual basis. Annual memberships will be available to purchase directly through our App and/or Platform and monthly Memberships will be available to purchase directly through Your applicable app store. Monthly Memberships shall automatically renew on a monthly basis unless cancelled in accordance with these Terms. Annual Memberships shall automatically renew for an additional year on the anniversary of Your annual subscription unless You cancel before that date in accordance with these Terms.

Permitted use of our services. The App, Platform and our services are for Your personal and unless otherwise stated, non-commercial use only and may not be shared with individuals beyond Your household. During Your Membership we grant You a limited, non- exclusive, non-transferable, revocable right to access our services. Except for the foregoing, no right, title, or interest shall be transferred to You. You agree not to use our services for public performances.

App/Platform Content is subject to change. All content on the App and/or Platform is regularly updated, and therefore subject to change at any time without prior notice.

Limitations applicable to Your subscription. Your Membership may contain reasonable limitations (which may change from time to time), for example, the number of devices which can access the App simultaneously. You will find specific limitations applicable to Your Membership on the App.

Factors affecting quality of App/Platform content. The quality of the display of the content on the App and/or Platform may vary between devices and will be affected by several different factors, including the speed of Your internet connection, Your location and the bandwidth available. Not all of the content available on the App and/or Platform is available in all formats, and some Memberships may restrict access to certain content formats. Further details of these technical requirements may be found on the App and/or Platform.

Internet & data charges are Your responsibility. Internet access charges and data usage charges to access the App and/or Platform are Your responsibility.

5. CHANGES TO YOUR MEMBERSHIP

Your rights to make changes. If You wish to make a change to Your Membership, please contact us. We will let You know if the change is possible. If it is possible, we will let You know about any changes to Your subscription fees, subscription period or anything else which would be necessary as a result of Your requested change and ask You to confirm whether You wish to go ahead with the change.

Our rights to make changes. We reserve the right to make any changes to our Terms, our App and/or Platform and Your Membership. We will use reasonable endeavors to give You reasonable notice of any material changes to the App that may affect Your Membership. If You wish to cancel Your Membership before any such changes take effect, please contact us to discuss further.

6. ACCESS & SUSPENSION OF YOUR MEMBERSHIP

When You can access our services. You can access our services in the App and/or Platform for as long as Your Membership is live and active. As soon as Your Membership comes to an end, our services will come to an end.

We are not responsible for delays or disruption outside our control. If the supply of our services is delayed or disrupted by an event outside of our control, then we will contact You as soon as possible to let You know and we will take all reasonable steps to minimize the effect of the delay. Provided we do this, we will not be liable for any delays or disruption caused by the event, but if there is a risk of substantial delay You may contact us to end Your Membership.

What will happen if You do not give required information to us. We may need certain information from You so that we can supply Your Membership to You, for example, Your payment details. We will contact You to ask for this information. If You do not give us this information within a reasonable timeframe of us asking for it, or if You give us incomplete or incorrect information, we reserve the right to end Your Membership or to make an additional charge. We will not be responsible for delays in activating Your Membership if this information is not provided to us in a timely manner.

Reasons we may suspend Your Membership. We may have to suspend Your Membership and the supply of our services to: (a) deal with technical problems or make minor technical changes; (b) undertake updates to reflect changes in relevant laws and regulatory requirements; (c) make changes as requested by You or notified by us to You.

Your rights if we suspend Your Membership. We will contact You in advance to tell You we will be suspending Your Membership and the supply of our services unless the reason for the suspension is due to a delay or disruption not within our control. If we have to suspend Your Membership for longer than 48 consecutive hours in any calendar month, we will adjust the price so that You do not pay for our services while they are suspended. If we notify You of a suspension of Your Membership and our services which are intended to last for longer than 7 days, You may contact us to end Your Membership. We will refund any sums You have paid in advance in respect of the period after You end Your Membership with us.

We may suspend Your Membership if You do not pay. If You are more than 14 days late with any payments due to us in connection with Your Membership, we reserve the right to suspend Your Membership until payment is made. We will contact You to tell You we are doing this. Unless Your Membership is terminated in accordance with clause 9, we will not suspend Your Membership where You dispute the unpaid amount. As well as suspending Your Membership, we reserve the right to charge You interest on Your overdue payments.

7. YOUR RIGHTS TO END YOUR MEMBERSHIP

You can always end Your Membership with us. When You end Your Membership with us, Your rights will depend upon (i) whether You are a consumer or a business, (ii) there is anything wrong with the services we have provided to You or (iii) how we are performing when You decide to end Your Membership:

• (a)
If our services are faulty or misdescribed You may have a legal right to end Your Membership (see clause 11 if You are a consumer);
• (b)
If You want to end Your Membership because of something we have done or have told You we are going to do, see clause 7;
• (c)
f You are a consumer and have just changed Your mind, see clause 7; or
• (d)
In all other cases (if we are not at fault and You are not a consumer exercising Your right to change Your mind), see clause 7.
Ending Your Membership because of something we have done or are going to do. If You are ending Your Membership for a reason set out at (a) to (d) below, Your Membership will end and we may refund You for any sums You have paid in advance in respect of the period after You end Your Membership. The reasons are:

• (a)
we have told You about an upcoming non-minor change to Your Membership (including increases in Your subscription fees), our services or Terms which You do not agree to (see clauses 5 and 12);
• (b)
we have told You about an error in the price or description of services You have ordered, and You do not wish to proceed;
• (c)
we have suspended supply for technical reasons, or notified You we are going to suspend them for technical reasons, in each case for a period of more than 7 days, or notified You there is a risk of substantial delay in the supply of services due to an event outside our control; or
• (d)
f You are a consumer, by exercising Your legal right to do so in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
How long do consumers have to change their minds? If You are a consumer, You have 14 days after the day we email You to confirm Your Membership is live. PLEASE NOTE: If You start downloading and streaming content from the App and/or Platform within this 14-day period, You must pay us for the services provided up until the time You tell us that You have changed Your mind.

Ending Your subscription where we are not at fault and there is no right to change Your mind. If we are not at fault and You are not a consumer who has a right to change their mind in accordance with these Terms, You can still end Your Membership, but You may have to pay us compensation. The Membership will not end until we have confirmed this to You in writing (which includes email).

8. HOW TO END YOUR MEMBERSHIP

Tell us You want to end Your Membership. To end Your Membership with us, please let us know by doing one of the following: (a) Online – follow the cancellation procedure regarding Your Membership by visiting our Platform and clicking on the “My Account” link available; (b) Email – email us at hello@reebokfitness.app. Please provide details of Your name, home address, details of the subscription (including subscription number) and, where available, Your phone number and email address. You will then be provided with the full details on how to cancel the subscription.

How we will refund You. If You are entitled to a refund under these Terms, we will refund You the price You paid by the method You used for payment within 14 days.

When we may make deduction from refunds if You are a consumer exercising Your right to change Your mind. If You are exercising Your right to change Your mind, we may deduct from any refund (or charge You, where we don’t hold sufficient funds from You) an amount for the supply of the service for the period for which it was supplied, ending with the time when You told us You had changed Your mind. The amount will be in proportion to what has been supplied, in comparison with the yearly payments due under Your Membership.

9. OUR RIGHTS TO END THE MEMBERSHIP

Our rights to cancel Your Membership. We may end or suspend Your Membership at any time by writing to You if: (a) Your payment is overdue and You do not make payment within 10 days of us reminding You that payment is due; (b) You violate or break Your Membership, our Terms or any of our rules or agreements; (c) You provide false or inaccurate information; (d) You engage in conduct that is a violation of any applicable law (including, without limitation, copyright and intellectual property laws); or (e) if You engage in conduct that is threatening, abusive or harassing to any of our employees and/or other users.

You may be liable for compensation if You violate the terms of Your Membership. We reserve the right to claim compensation from You if we end Your Membership for one of the reasons set out in clause 9 above.

10. IF THERE IS A PROBLEM

How to tell us about problems. If You have any questions or complaints, please email us at hello@reebokfitness.app.

11. PRICE AND PAYMENT

Where to find the price for Your Membership. The price of Your Membership will be the price indicated when You placed Your application. We take all reasonable care to ensure that the price of Your Membership advised to You is correct. However, please see clause 12 for what happens if we discover an error in the price.

Changes to Your Membership fee. We may change our membership plans and the fees of our service from time to time by notifying You. Any such changes affecting Your subscription will apply no earlier than 30 days following our notice to You, and You may then contact us to end Your Membership before the changes take effect.

When You must pay and how You must pay. We accept payment via several payment methods, details of which are listed on Platform and/or App, as may be updated from time to time. You must make an advance payment of one year’s Membership fee before we start providing our services to You. We will charge You yearly in advance on or around the relevant payment date notified to (or agreed with) You for Your subscription fees whilst Your Membership continues, and unless You cancel Your Membership, You authorize us to charge You for each yearly subscription fee in line with Your selected payment method.

Our right of set-off if You are a business customer. If You are a business customer You must pay all amounts due to us under our Terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

We can charge interest if You pay late. If You do not make any payment to us by the due date, we may charge interest to You on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue daily from the due date until the date of actual payment of the overdue amount. You must pay us interest together with any overdue amount.

What to do if You think an invoice is wrong. If You think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge You interest on correctly invoiced sums from the original due date.

12. LIMITATION OF LIABILITY

Limitation of Liability. We do not exclude or limit in any way our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.

Subject to the above, and to the fullest extent permitted by law:

• (a)
We shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, economic or pure economic losses, goodwill, use, data, service interruption, computer damage, system failure, inability to use our App and/or Platform or other intangible losses, even if a limited remedy set forth herein is found to have failed its essential purpose; and
• (b)
Our total liability to You for all claims, in the aggregate, will not exceed the amount actually paid by You to us over the 12 months preceding the date Your first claim(s) arose.
13. ACCOUNT CONTROL

Account control and Your responsibility. As the Subscriber who entered into and agreed to the Membership, You are responsible for (i) access and control over the App and/or Platform and (ii) all devices that are used to access our services. You are responsible for updating and maintaining the accuracy of the information You provide to us relating to Your Membership.

14. OTHER IMPORTANT TERMS

We may assign our rights. We may transfer our rights and obligations under our Terms to another organization. We will always tell You in writing if this happens and we will ensure that the transfer will not affect Your rights under Your Membership.

You need our consent to transfer Your rights to someone else. You may only transfer Your rights or Your obligations under our Terms to another person if we agree to this in writing.

Nobody else has any rights under this Membership. The Membership is between You and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of the Membership illegal, the rest will continue in force. Each of the paragraphs of any of our Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing the Membership, we can still enforce it later. If we do not insist immediately that You do anything You are required to do under any of our Terms, or if we delay in taking steps against You in respect of Your violation of Your Membership, it will not prevent us taking steps against You at a later date.

Governing law. Our Terms, their subject matter, and their formation, are governed by the state of Nevada. The state and federal courts of Nevada shall have exclusive jurisdiction.

There are other terms that may apply to You. These following additional terms also apply to Your use of our App, Platform and services: (a) Our User Terms and Conditions; (b) Our Privacy Policy, which sets out how we collect, use and disclose Your personal information; (c) Our Cookie Policy, which sets out information about the cookies on our Platform; (d) If You purchase goods from our Platform, our Terms and Conditions of Supply will apply to those sales; and (e) If You purchase the Reebok Smart Ring, the Reebok Smart Ring Supplemental Terms will apply.

15. INFORMATION ABOUT OUR USE OF COOKIES

Our Platform and/or App use cookies to distinguish You from other users of our Platform and/or App. This helps us to provide You with a good experience when You browse our Platform and/or App and allows us to make improvements to Your experience of our Platform and/or App. By continuing to browse our Platform and/or App, You are agreeing to our use of cookies.